BUJI — TERMS & CONDITIONS

1. Introduction

These Terms and Conditions ("Terms") govern your use of the Buji mobile application, website, and related services ("Buji", "we", "us", or "our").

By creating an account or using Buji, you agree to these Terms.

Buji Technologies Limited provides coordination, digital infrastructure, payment processing and support services for elective medical travel. Buji does not provide medical advice, diagnosis, treatment, or clinical services. All medical assessments, procedures and clinical decisions are performed exclusively by independent, licensed healthcare professionals and clinics ("Clinics").

If you do not agree to these Terms, you must not use Buji.

2. Our Role

Buji acts as a technology and coordination platform enabling users to:

• Complete an intake questionnaire;
• Share information with independent medical providers;
• Receive treatment packages built by those providers;
• Communicate with coordinators;
• Book and pay for packages;
• Receive aftercare support and insurance-driven follow-up workflows.

Buji does not practise medicine and does not determine your suitability for any treatment.

All final clinical decisions are made by the supervising Clinic and, where applicable, independent medical assessors (e.g., GPs, dentists).

3. Eligibility

You must:

• Be at least 18 years old;
• Provide accurate and truthful information; and
• Use Buji for personal, lawful purposes only.

You must not use Buji to seek emergency medical care.

4. Account Registration

You are responsible for:

• Maintaining the confidentiality of your login credentials;
• Ensuring that your personal details remain accurate;
• Any activity occurring under your account.

You may request account deletion at any time.

Upon deletion, all personal data will be removed in accordance with our Privacy Policy.

5. Packages and Payments

5.1 Package Creation

Packages presented to you are created and priced by independent Clinics and coordinators.

Dates, inclusions and treatment details remain subject to Clinic confirmation.

5.2 Payment

Payments are processed securely via our third-party payment processor (Stripe).

By making a payment, you authorise Stripe to:

• Charge your selected payment method; and
• Share payment details with Buji for operational and fraud-prevention purposes.

5.3 Klarna and Financing Options

Where available, financing options (e.g., pay-in-3 or instalments) are provided by third-party lenders directly.

Buji does not provide credit and is not involved in any financing decision.

5.4 Refunds & Cancellations

Refund eligibility depends on:

• The Clinic's cancellation policy;
• The stage of your treatment or travel;
• Any insurance cover you have purchased.

Buji may retain a fee to cover administrative or non-recoverable costs.

Detailed refund rules are provided during checkout.

6. Insurance & Aftercare

Where insurance is included or purchased:

• Insurance policies are underwritten by third-party insurers;
• Policy terms, exclusions and coverage limits are provided separately;
• Any claims are handled directly between you, the insurer and the Clinic.

Buji coordinates communication but does not adjudicate claims.

7. Communications

You may communicate with Clinics, insurers and coordinators through Buji's messaging features.

You must not send abusive, threatening, discriminatory or unlawful messages.

8. Content & Acceptable Use

You must not:

• Misuse Buji or attempt to bypass security controls;
• Upload unlawful, harmful, or infringing content;
• Provide misleading medical or personal information;
• Interfere with the operation of Buji or its infrastructure.

9. No Medical Advice

Buji is not a medical provider.

Nothing in the app:

• Constitutes medical advice;
• Establishes a doctor–patient relationship;
• Should be relied upon as a substitute for professional medical guidance.

All medical concerns must be directed to your independent Clinic or healthcare provider.

10. Liability

To the maximum extent permitted by law:

• Buji is not liable for clinical outcomes, medical decisions, or the acts/omissions of Clinics, insurers or healthcare professionals.
• Buji is not responsible for travel delays, third-party service failures, or events outside our control.
• Buji's liability is limited to the amount paid by you for Buji's services in the 12 months preceding any claim.

Nothing in these Terms excludes liability for death, personal injury caused by negligence, or any rights protected under UK consumer law.

11. Intellectual Property

All content, trademarks, design elements and software used in Buji remain the property of Buji Technologies Limited or its licensors.

You may not copy, reverse-engineer, distribute or create derivative works from Buji without our written consent.

12. Termination

We may suspend or terminate your account if you:

• Breach these Terms;
• Provide false or harmful information;
• Misuse Buji in a way that risks user safety or platform integrity.

13. Governing Law

These Terms are governed by the laws of England and Wales.

Courts of England and Wales have exclusive jurisdiction.

14. Contact

For questions about these Terms, contact: support@buji.health

Data Protection Officer: Shoubhik Rahman